Delaware DTI Introduction | Pricing

Mainframe and Client/Server Platform Services | Platform Independent Services

POSITION DESCRIPTIONS -  MAINFRAME AND CLIENT SERVER PLATFORM SERVICES

Programmer/Analyst:

Provide systems analysis and/or programming support for various client applications.

Perform design alternative analysis, design specifications, application programming, testing, and documentation as required.

Interact with clients to define their information system needs, conduct testing, and acquaint the client with any modified or new information system capabilities.

Senior Programmer/Analyst:

Provide advanced level of systems analysis and/or programming support for complex client information system applications.

Perform design alternative analysis, design specification, application programming, testing, and documentation as required.

Interact with clients to define their needs, conduct testing, and acquaint them with any modified or new information system capabilities.

Prefer candidates will have a minimum of five years-combined analytical/programming experience.

E-Commerce Programmer:

Provide systems analysis and/or programming support for complex Internet and Intranet applications.

Perform design alternative analysis, design specification, application programming, testing, and documentation as required.

Interact with clients to define their needs, conduct testing, and acquaint them with any modified or new information system capabilities.

Preferred candidates will have a minimum of one year combined analytical/programming experience with web technologies.

Sr. E-Commerce Programmer:

Provide advanced level of systems analysis and/or programming support for complex Internet and Intranet applications.

Perform design alternative analysis, design specification, application programming, testing, and documentation as required.

Interact with clients to define their needs, conduct testing, and acquaint them with any modified or new information system capabilities.

Preferred candidates will have a minimum of three years-combined analytical/programming experience with web technologies.

Provide systems analysis for client applications, including information needs analysis and design specification.

Define, evaluate, and document the capabilities, limitations and needs of users’ current information systems, applications, and programs.

Provide client orientation and training for all modified and new information system capabilities.

Conduct cost/benefit analysis of alternative design proposals.

Plan and coordinate testing and client review of modified and new applications.

Preferred candidates will have a minimum of two years of analytical experience within the information systems disciplines.

Senior System Analyst:

Provide an advanced level of systems analysis for complex client applications; including information needs analysis and design specification.

Define, evaluate, and document the capabilities, limitations and needs of users’ current information systems, applications, and programs.

Provide client orientation and training for all modified and new information system capabilities.

Conduct cost/benefit analysis of alternative design proposals.

Plan and coordinate full testing and client review of all modified and new applications.

Preferred candidates will have a minimum of six years or more of analytical experience within the information systems disciplines.

Project Leader:

Plans, schedules, reviews and evaluates the work of applications support personnel engaged in all phases of system analysis and programming support for clients.

Assists clients in development and design of future information system needs and integration of needs into current system.

Reviews all cost/benefit analysis reports including cost estimates and timeframes of alternative design proposals and recommends appropriate action to management/clients.

Assists managers in development, modification and implementation of Departmental policies and procedures for data processing.

Provides management with accurate and timely reports to include project status, monthly activity reports and personnel activities.

Reviews current technology on software, hardware and related tools for future needs; evaluates new products and makes recommendations for purchases.

Provides technical direction and guidance to staff and clients; assesses and recommends staff training needs.

IT Project Manager:

Establishes and maintains business partnerships with clients.

Defines project scope, deliverables and costs with clients and/or working group.

Prepares business case, including a cost /benefit analysis for proposed projects.

Identifies and evaluates alternative approaches and solutions.

Develops and obtains agreement on project plans.

Ensures project team develops and adheres with full compliance to project methodologies.

Ensures deliverables are produced within agreed schedule and budget and adhere to quality standards.

Determines all necessary resources.

Controls and accounts for project expenses and budgets.

Monitors progress and negotiates change against project plans, budgets, and schedules.

Briefs clients, business partners, service providers and others on project status on a regular basis.

Applies technical and business knowledge to solve specific project problems.

Develops and trains team members and staff, including providing on-the-job training.

Project Facilitator:

Provides assistance to project leaders and managers in all phases of project planning and scheduling.

Review project plans, cost/benefit analyses, and project tracking reports and makes recommendations to project leaders and managers.

Utilizes methodologies and provided software tools to facilitate project planning and tracking

Preferred candidates will have a minimum of six-years or more of analytical experience within the information systems disciplines.

Data Specialist:

Provide data modeling services for various client applications.

Maintain and support tools for data modeling and administration

Maintain an inventory of metadata for various information systems.

Prepare data definitions for database file/table creation.

Software Specialist:

Provide systems programming expertise in the installation of computer system or application package software.

Perform problem identification and appropriate resolution of computer system or application package software.

Able to function in a productive manner with a minimum of technical supervision.

Able to interact positively in a teaming environment.

Prefer mainframe personnel with 3 years experience.

Prefer Client/Server personnel with one-year experience.

Senior Software Specialist:

Provide an advanced level of systems programming for implementation, tuning and debugging of system software and program products.

Perform installation of system/application software using vendor methodologies where applicable.

Interact with OIS software and hardware clients, in consultation, for evaluation/recommending of applicable solutions.

Provide leadership in the recommendation and installation of technical systems.

Perform problem identification and appropriate resolution involving system software.

Prefer mainframe personnel with 5 or more years’ experience.

Prefer Client/Server personnel with 4 or more years’ experience.

Database Specialist:

Actively maintains and expands technology and industry knowledge to support the management and enhancement of database services.

Provides database expertise in delivering solutions to client needs.

Understands critical platform/service priorities, monitors services and provides evaluation and escalation, when appropriate, on service issues.

Reviews relevant documentation conducts analyses and monitors performance of database services.

Designs and implements service changes and ensures ongoing stability of database solutions.

Implements database upgrades and adheres to project implementation standards including testing, contingency provisions, cutover and regression planning.

Maintains and utilizes third party relationships for ongoing management and resolution of database issues and problems.

Updates relevant documentation supporting database OIS desires proposals consisting of a range of rates for each category services.

Business Recovery Analyst:

Provide business recovery analysis for client business applications.

Define, evaluate, and document the business recovery capabilities, limitations and needs of users’ current information systems, applications, and programs.

Provide client orientation and training for all modified and new business recovery procedures.

Conduct cost/benefit analysis of business recovery alternatives.

Plan and coordinate testing and client review of modified and/or recovered applications.

Preferred candidates will have a minimum of two years of business recovery analytical experience within the information systems disciplines.

Capacity Management Specialist

Responsible for ensuring adequate IT capacity is available to meet required levels of service and for ensuring that management is properly advised on how to match capacity with demand.

Responsible for ensuring that existing IT capacity is optimized.

Responsible for advising service level management personnel on appropriate service levels and/or service level options.

Responsible for reducing non-productive time and creating productive time from idle time on all DTI supported platforms.

Responsible for identifying and resolving system performance issues and bottlenecks.

Service Support Specialist (Help Desk Technician)

Responsible for the execution of Service Desk contact, problem, incident and request management policies and procedures.

Responsible for the diagnosis, troubleshooting and resolution of all computer-related customer service requests and incidents related to PC, mainframe and LAN/WAN.

Responsible for escalating problems and incidents to designated level II and level III help desk support entities.

Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.

Responsible for logging incidents and problem resolution activities into a computerized tracking system.

Responsible for maintaining a robust and accurate knowledge base repository.

Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.

Responsible for generating help desk related performance statistics, as required.

Responsible for training level I-III help desk support staff, as required.

Service Support Administrator (Sr. Help Desk Technician)

Responsible for the coordination of efforts to maintain day-to-day service desk support.

Responsible for administering service desk policies, standards and procedures.

Responsible for administering contact, incident, problem, and request management policies and procedures related to PC, mainframe and LAN/WAN.

Responsible for the maintenance of a robust, accurate and value-added knowledge base repository.

Responsible for the creation and implementation of performance metrics and quality control procedures, as they relate to the service desk operations.

Responsible for the motivation of technical staff by being a leader in creative problem solving, solution management, and team building.

Responsible for administering PC and peripheral equipment support functions.

System Control Specialist

Responsible in assisting in establishing, maintaining and executing procedures that control changes to the infrastructure in a manner that promotes prompt and efficient processing of all changes and that minimize service disruption. Ensure that all changes to the data center environment have been adequately planned, tested and authorized.

Responsible for supporting in processing all requests for change and updating the Capacity Management section with requests having an effect on the environment.

Responsible for the identification, recording, and tracking of all IT configuration items (hardware, software, associated documentation) within the data center environment.

Responsible for planning, managing, and controlling software & hardware releases through the use of formal procedures and checks.

Computer Operator

Responsible for the preparation and operation of teleprocessing computers and peripheral equipment.

Responsible for troubleshooting computer and network malfunctions and taking corrective actions to restore operability based on established procedures or at the direction of technical staff.

Responsible for executing escalation procedures in the event of computer/network malfunctions, physical or information security breaches or attempts, or environmental anomalies.

Responsible for monitoring the computer and network infrastructure, data center environmental controls and physical security systems, taking appropriate action as required.

Responsible for preparing reports and logs detailing all work related activity, initiating service desk tickets, and providing first level service desk support, as required.

Sr. Computer Operator

Responsible for operating teleprocessing computers and peripheral equipment of various scales. Prepares equipment for operation and program processing.

Responsible for troubleshooting computer and network malfunctions and taking corrective actions to restore operability based on established procedures or at the direction of technical staff.

Responsible for executing escalation procedures in the event of computer/network malfunctions, physical or information security breaches or attempts, or environmental anomalies.

Responsible for monitoring the computer and network infrastructure, data center environmental controls and physical security systems, taking appropriate action as required.

Responsible for preparing reports and logs detailing all work related activity. Responsible for initiating service desk tickets and providing first level service desk support, as required.

Acts as lead worker overseeing the work of operators and trains lower level operators.

Prepares and verifies schedule work according to priorities and ensures that jobs which interfere with each other are not run concurrently.

Lead Computer Operator

Responsible for operating teleprocessing computers and peripheral equipment of various scales. Prepares equipment for operation and program processing.

Responsible for troubleshooting computer and network malfunctions and taking corrective actions to restore operability based on established procedures or at the direction of technical staff.

Responsible for executing escalation procedures in the event of computer/network malfunctions, physical or information security breaches or attempts, or environmental anomalies.

Responsible for monitoring the computer and network infrastructure, data center environmental controls and physical security systems, taking appropriate action as required.

Responsible for preparing reports and logs detailing all work related activity. Responsible for initiating service desk tickets and providing first level service desk support, as required.

Acts as lead worker overseeing the work of operators and trains lower level operators.

Prepares and verifies schedule work according to priorities and ensures that jobs which interfere with each other are not run concurrently.

Responsible for implementing new/revised methods and procedures for conducting operations.

Responsible for insuring that agency policy, standards, and procedures are followed.

Output Management Specialist

Responsible for operation and routine maintenance of computer peripheral equipment and office equipment such as CRT consoles, impact and laser printers, bursters, sorters/stuffers, binders, scanners, decollators and microfiche.

Responsible for preparation, packaging and delivery of computer output as defined within documented instructions.

Responsible for verifying the quality and accuracy of computer output as defined within documented instructions.

Responsible for coordinating production jobs with data entry, tape library and computer operations personnel.

Responsible for maintaining logs of work processed and performing control total verification/balancing activities.

Responsible for mail and package receipt and delivery.

Lead Output Management Specialist

Responsible for the administration of the report management distribution system by entering job numbers, procedures, and other pertinent information concerning a production run via terminal resulting in a consolidation of data required to package, view, and distribute reports to system users.

Responsible for interfacing with DTI staff and customer to obtain and provide information for meeting production control and agency objectives which include coordination of special

Schedules, reruns, schedule changes, new jobs, the computer operations section concerning the operations of production control and job abends.

Responsible for restoring operability of computer peripheral equipment and office equipment.

Responsible for providing necessary printing resources for all shared use computing platforms owned by DTI or operated by DTI on behalf of client agencies.

Responsible for providing finishing services that includes mechanized folding, stuffing, stamping, and mailing batch reports and special forms.

Responsible for planning and research regarding technological advances, policies, standards and procedures to assure the ability to maintain cost-effective, efficient operations.

Responsible for the planning, organizing, and directs the program to encourage the placing of reports onto software designed for online viewing to encourage paper reduction.

Responsible for establishing and maintaining procedures, policies and standards for the Output Management section.

Responsible for the training of personnel and customers on report management distribution and viewing software.

Responsible for development and deployment of deliverables utilizing Advanced Function Printing (AFP), Computer Aided Design (CAD), and Geographic Information System (GIS) technologies.

Production Scheduler

Responsible for managing batch processing on all platforms controlled by an automated scheduling package, resolving batch errors, and preparing special and on-demand batch processes.

Responsible for training computer operators in executing the production schedule and in the use of the automated scheduling product. Responsible for assisting computer operations staff in the resolution of scheduler problems.

Responsible for interfacing with technical staff and customers to satisfy production control/scheduling objectives.

Responsible for maintaining a variety of logs, reports and files related to the scheduling and processing of production batch jobs.

Responsible for change control activities related to the addition, modification or deletion of batch production jobs. Responsible for approving all production documentation and JCL and ensuring that all change control procedures are adhered to.

Storage Management Specialist

Responsible for administration and management of tape and/or disk storage media.

Responsible for development and implementation of all backup and recovery procedures and standards.

Administers tape management or disk management functions.

Responsible for maintaining a library of computer cartridges and magnetic tapes via an automated tape library management system.

Responsible for providing cartridges and tapes to the computer room and customers ensuring that all tapes are made ready after a stipulated retention period. Responsible for maintaining an adequate supply of re-useable tapes.

Responsible for cleaning, erasing and evaluating the condition of all cartridges and tapes.

Responsible for tracking and movement of all cartridges and tapes to authorized destinations to include the computer room and off-site storage locations.

Responsible for recommending and designing procedures and modifications to tape environments that will enhance system functionality and integrity.

Responsible for maintaining logs of work processed.

Responsible for the management of online storage to include allocation, placement, space planning, retention, archiving backup and restore and offsite storage.

Responsible managing changes to all documentation, tools and procedures related to storage systems.

Responsible for recommending and designing procedures and modifications to DASD environments that will enhance system functionality and integrity.

System Administrator

Provide day-to-day administration and operational support for a client server and/or mainframe environment.

Responsible for platform installation and configuration, loading and testing of baseline software, performance of hardware and software upgrades, file system configuration, performance monitoring, supporting user accounts, establishment and execution of system/file backups and restores, and other tasks as required within the client server and/or mainframe environment.

Responsible for security monitoring and system lockdown activities.

Responsible for the detection, diagnosis, and resolution of incidents and problems within the client/server and/or mainframe environment.

Responsible for the production and maintenance of system documentation (i.e. maintenance logs, server documentation, etc.), as required.

Technical Writer

Produce and maintain computer technical documentation, such as requirements, operation manuals, procedure manuals, etc. for Information Technology projects.

Provide leadership, guidance and training in producing high quality documents.

Ensure that documentation complies with external and internal standards.

Gather and analyze information from project team members and others necessary to produce project documentation.

Review and edit draft documentation

Provide advice and assistance on revisions and improvements to documentation standards and procedures.

Strong interpersonal skills to communicate with managers and technical staff as well as non-technical clients

Ability to plan and meet deadlines

Strong verbal and written communication skills

Organized and detail-oriented

Proficient in MS Office Suite

POSITION DESCRIPTIONS – for PLATFORM INDEPENDENT SERVICES

Business Analysts:

Business Analysts use software and analytic tools and techniques, business process knowledge and technical aptitude to analyze technology-related business problems and to support, enhance and develop existing and new technology solutions.  Business Analysts assist in both modeling business processes and improving business performance.  Key responsibilities include the following:

Establishes working relationships with key business managers.

Develops and maintains a detailed understanding of business processes and applications, customer needs and priorities.

Develops and maintains knowledge in business process modeling and business analysis tools.

Provides an in-depth business process viewpoint during issue reviews, implementation and planning.

Documents current business procedures and processes and identifies relevant technology issues.

Develops business requirements definitions and adheres to development methodology.

Ensures applications fit within architectural framework and adhere to application standards.

Documents System and Client Acceptance Test plans.

Prepares test cases, test procedures and expected results.

Coordinates appropriate client involvement in testing.

Developments training documentation for existing and enhanced applications.

Trains clients on new and/or enhanced application.

E-commerce Analysts: 

E-commerce Analysts are skilled in the effective deployment of web-based solutions to improve business performance.  E-commerce analysts use software and analytic tools and techniques, business process knowledge and technical aptitude to analyze technology-related business problems and to develop e-commerce applications.  Key responsibilities include the following:

Establishes working relationships with key business managers.

Develops and maintains a detailed understanding of customer needs and priorities.

Develops and maintains knowledge in web-based technologies, business process modeling and business analysis tools.

Documents proposed business procedures and processes and identify relevant technology issues.

Develops business requirements definitions and adheres to development methodology.

Ensures applications fit within the firm’s e-commerce architectural framework and adhere to application standards.

Documents System and Client Acceptance Test plans.

Prepares test cases, test procedures and expected results.

Coordinates appropriate client involvement in testing.

Develops training documentation for existing and enhanced applications.

Trains clients on new and/or enhanced application.

E-commerce Software Specialist:

Provide an advanced level of systems programming for implementation, tuning and debugging of system software and program products such as web servers and application servers.

Perform installation of system/application software using vendor methodologies where applicable.

Provide leadership in the recommendation and installation of technical systems such as on-line credit card processing systems.

Perform problem identification and appropriate resolution involving system software, networks and databases.

Prefer web personnel with 1 or more years’ experience.

Disaster Recovery Coordinator

Assist client agencies with the design, testing, and implementation of disaster recovery plans for their IT data centers, applications and systems.

Coordinate and monitor disaster recovery tests.

Ensure that all agency disaster recovery plans are kept current and copies are maintained centrally and off-site.

Develop and conduct periodic simulated disaster scenarios and assist in the validation of the recovery plans and procedures.

Provide agency training on the planning, testing and evaluation of disaster recovery scenarios as they relate to the agency’s IT systems and applications.

Negotiate/contract with key disaster recovery, data storage, and hot/cold site industry providers.

Ensure that all critical State systems and information is included in a disaster recovery plan.

Prioritize the recovery of data, systems, and facilities across all State departments, agencies and school districts.

Assist with coordination of real-time recovery activities during a disaster event.

Document the readiness of the State’s IT infrastructure for recovery from a disaster

IT Architect

The IT Architect is expected to create a common and cohesive vision between senior management, line of business and IT on:

Key business challenges and ‘business drivers’,

The IT requirements that are derived from those business drivers,

Technology and market trends that must be accounted for.

For additional information, please contact:
Ron Telleysh, Vice President and COO
Telephone: (301) 296-4363
Facsimile: (301) 296-4420
 

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